Returns and Exchanges

### Cycle Supply Return Policy (14 Days) Changed your mind? It happens 😄. If you’re not completely satisfied, **Cycle Supply** accepts returns within **14 calendar days from the ship date**. Just be sure to include a **completed return form** with your item(s). One is included with every order, or you can request one if it mysteriously vanished. Returned items must arrive **brand new, uninstalled, and ready for their next adventure**—no damage, no wear, and no installation marks. Please pack everything carefully using proper packing materials. We can’t accept used or damaged items, because nobody wants to open a box and receive someone else’s regret. We highly recommend **insuring your return shipment**, as we’re not responsible for packages lost or damaged on the way back. Original packaging is required, but if it’s already gone to packaging heaven, give us a call—we’ll try to work with you. Every return is carefully inspected. Items that don’t meet return guidelines or show signs of damage or installation will be refused and sent back at the customer’s expense. A little care now saves a lot of hassle later!

Unlike many companies that seem to process refunds by carrier pigeon, **Cycle Supply** moves fast 😄. In most cases, your refund is processed within **1–2 business days** after we receive and inspect the returned item(s). Credit card purchases go right back to the **original card used at checkout**, quick and painless—just the way refunds should be.

1. Items returned **unopened and in original packaging** are subject to a **10% restocking fee**.

2. Items returned **opened but in original packaging** are subject to a **20% restocking fee**.

3. Items returned **without original packaging** are **not eligible for a refund**

4. **Special-order items** are **non-refundable**.

5. **Closeout and used parts** are **not eligible for refunds**.

Please review all product details carefully before ordering. If you have any questions about return eligibility, feel free to contact us before making your purchase.

Exchanges at **Cycle Supply** aren’t complicated—we keep it simple 😄. You can handle an exchange in **one of two easy ways**:

If you’re in a hurry and patience isn’t an option 😄, you can place a new order for your exchange item either **online or by phone** with a **Cycle Supply** team member. It’ll be treated like a normal new purchase—paid in full and shipped out **ASAP**.

Once the new part is on its way (or already in your hands), just send the original item back to us using our standard return process and we’ll take care of the refund. Fast part first, paperwork later—everyone wins.

When completing your return form, you may indicate that you are requesting an **exchange** and list the item(s) you would like in exchange. Simply ship the item(s) along with the completed form back to **Cycle Supply**, and we will process the exchange within **1–2 business days** of receiving the return.

Please note that a 10% restocking fee may still apply, as indicated on the return form, depending on the reason for the exchange. Due to shipping costs, Cycle Supply offers free shipping only once. If your original order qualified for free shipping, you will be responsible for shipping costs on the exchange unless otherwise approved by Cycle Supply.

Exchange Policy Details

Items returned unopened and in original packaging are subject to a 10% restocking fee. Shipping charges apply.

Items returned opened, in perfect condition, and in original packaging are subject to a 10% restocking fee. Shipping charges apply.

Items returned without original packaging are not eligible for exchange.

Special-order items are not eligible for exchange.

Any items that have been installed are not eligible for exchange.

Closeout and used items are not eligible for exchange.

Price matching is not permitted on exchanges; exchanged items will be priced at the current website price on the day the exchange is processed.

Coupon codes cannot be applied to exchanges.

If you have any questions before starting an exchange, please contact us and we’ll be happy to help.

If you cancel an order while it’s still in **Pending** status—no worries, no stress, no hard feelings 😄

If you cancel a **non-stocking item** after we’ve already ordered it from one of our suppliers—but before it ships—here’s where things get a *little less fun*. 😅 A **15% cancellation/restocking fee** (based on the product total) will apply. We promise this isn’t a “gotcha” fee or a way to make money off your change of heart. It simply helps cover the real costs we take on behind the scenes—supplier restocking fees, packaging, credit card processing, and the human effort it takes to make the magic happen. Unfortunately, all that stuff adds up faster than you’d think!

If your order has already **shipped**, the train has left the station 🚚💨 and cancellation is no longer possible. No worries though—once it arrives, simply return the item to us by following our standard return procedure (restocking fees apply where applicable). 🚫 **Please do NOT refuse the package.** Refusing delivery may sound tempting, but it actually creates more chaos (and costs). If a package is refused, you’ll be charged **both the original shipping cost and the return shipping**, plus a **20% restocking fee**. On top of that, we’ll still need a completed return form sent via email or fax, which only slows things down even more. Long story short: it’s faster, easier, and way more wallet-friendly to accept the delivery and return it properly. Your future self will thank you 😄

If something isn’t quite right, don’t panic—we’ve got your back 👍 Just make sure to **contact Cycle Supply within 7 calendar days** so we can help get the item **warrantied or replaced**. Most products sold through Cycle Supply are covered by the **manufacturer’s warranty**, typically **1 year**, though coverage can vary by brand. While we don’t warranty the products directly, we’re more than happy to help you navigate the warranty process and point you in the right direction. If you believe you have a warranty issue, give us a call and we’ll walk you through the next steps. We’re here to help make the process as painless as possible.

Warranty processes can vary by manufacturer—some prefer to work **directly with the customer**, while others require **us to step in as the middleman**. Depending on the manufacturer, you may also be responsible for any shipping costs related to sending the item back for warranty service. While the speed and timeline of a warranty claim are ultimately controlled by the manufacturer, we promise to do everything we can on our end to **assist, streamline, and speed up the process** whenever possible. Our goal is to make it as smooth and stress-free as we can for you.

⚠️ IMPORTANT (Seriously—Don’t Skip This Part!) Before installing your purchase, please take a few minutes to inspect it thoroughly for scratches, defects, missing parts, or any other issues—especially exhaust systems and chromed accessories. If you notice anything wrong before installation, do NOT install the item and do NOT throw away the packaging. Once a product has been installed, any warranty or return eligibility for visible defects (such as scratches, dents, or blemishes) is no longer valid. To keep your options open, products must remain new and uninstalled to be eligible for return. A quick inspection now can save a major headache later!

We work hard to keep our website prices accurate and up to date—but sometimes manufacturers like to change prices without telling anyone (surprise! 😅). With a huge product lineup, catching every change instantly can be a bit like herding cats. Because of this, Cycle Supply reserves the right to update prices at any time and isn’t legally required to honor prices that are incorrect or outdated. That said, we actually like our customers, and whenever possible, we’ll do our best to honor the lower, mistaken price when one sneaks through.

In cases where the error in price is too great for us to honor, we will take the following action:

No surprise charges here! 😄 You won’t be billed right away—we’ll reach out as soon as we spot the pricing hiccup and let you know the real price before anything happens.

The choice is yours. If the updated price makes you say “nahhh,” we’ll cancel the order with zero penalties and zero hard feelings. If you’re good with the new price, we’ll process your order like normal and keep things rolling.

**We love a good deal—and we love beating it even more.** 😎 Cycle Supply guarantees to beat any competitor’s price on any item we carry, whether it’s listed on our website or not. Found it cheaper somewhere else? Give us a call and send over the competitor’s URL so we can verify the price and take care of you.

One small (but important) thing: please do your price-checking **before** placing your order. We can’t do retroactive price matching or issue refunds after an order has been placed—time travel hasn’t been invented yet 🚀😉

Please understand the following restrictions before asking us to price match:

We can only price match on **identical items**—same product, same manufacturer, same color, same everything (twins, not cousins 😄). Retailers don’t always use the same part numbers, but don’t worry—we’ll put on our detective hats 🕵️‍♂️ and do our best to confirm it’s the exact same item before matching the price.

For a price match to work, the lower price must be a **clearly advertised online price** that our team can easily verify. If it’s a “call for price,” a whispered phone quote, or a secret handshake deal 🤫—we can’t match it. Please don’t ask us to call other dealers; our phones thank you in advance 😄

We price match based on the **total cost of the order**, not just the shiny product price 😄. If a competitor charges shipping or tax and we don’t, we’ll add those extras into the math when checking the price match. We may still beat the deal for you—but shipping and tax get invited to the party too, whether we like it or not!

We love great deals—but we also like keeping the lights on 😄. **Cycle Supply** reserves the right not to sell any product **below cost** or so close to cost that we’d be paying *you* to take it. If a competitor is running a fire-sale, closeout, or “too good to be true” deal that we simply can’t match without losing money, we may politely tap out and choose not to sell that item.

Every product comes with a **suggested retail price straight from the manufacturer**—that’s the official rulebook 📘. If a competitor lists the wrong retail price, it usually means their info is outdated or someone hit the wrong button. They might be selling it cheaper than they ever meant to (uh-oh 😬). We’re not required to match prices based on incorrect retail listings, and fair warning—you may find that the competitor can’t actually honor that price once they realize the mistake either. Sometimes the deal is too good to be true… and sometimes it really *is* 😄

We only price match with **reputable online retailers**—sorry, but **eBay auctions and “mystery websites” need not apply** 😄. While chasing the absolute lowest price can be tempting, remember that the cheapest option isn’t always the best deal. When you buy from us, you’re also getting **peace of mind, real support from real humans, and top-notch customer service**. And while you can compare prices all day long, you really can’t put a dollar sign on those extras 😉

A **backorder** means the manufacturer is out of stock—and so is everyone else. That’s right: not just us, not just a distributor, but **no one nationwide** has the item available. So if we tell you something is on backorder, it’s not a Cycle Supply issue, it’s an industry-wide one. This happens a lot in the audio world, and here’s why. Manufacturers can’t possibly make everything at the same time. Instead, they produce parts in batches. If demand is higher than expected, lower than expected, or something goes sideways in production, parts can disappear until the next scheduled run. Backorders can last anywhere from a **few days to a few months**, and we’ll always let you know what to expect. One more thing to keep in mind: if your order includes multiple items and one goes on backorder, the in-stock item may ship first. If that shipment falls below the **$99 free-shipping threshold**, you may see a shipping charge. Don’t worry—once the backordered (and usually more expensive) item ships, that shipping cost will be deducted from your order.

So what should I do if a part I want is backordered?

Order it as soon as possible!

Here’s the deal: backorders are filled first-come, first-served 🏁. No shortcuts, no secret handshakes 🤝. If you’re first in line, you’re first to get the part 📦.

When you choose to “just wait” for a backordered item to come back in stock, you’re actually waiting for the manufacturer to fill every existing order ahead of you first ⏳. Only after those orders are shipped—and if there are any leftovers—do parts become available for general sale. And that’s where you come in 😄.

Moral of the story: get in line early 🚶‍♂️➡️🚶‍♀️➡️🚶‍♂️, because hoping for leftovers isn’t the fastest route to new parts 🔧.

When the part you want is **worth the wait**, **Cycle Supply** is the place to order it 😄. Our **Pre-Order Policy** is designed to keep your backorder experience **fast, fair, and as painless as humanly possible**—no guesswork, no drama, just clear communication and a spot saved in line.

We’ll email you within **24 hours** to let you know the part is on backorder and pass along the **estimated in-stock date** provided by the manufacturer. Quick heads-up though: backorder ETAs are more of a **best guess than a promise**. Manufacturers aren’t required to stick to them and sometimes move the date back without warning when a part isn’t ready yet. Think of the ETA as a **rough ballpark**, not a calendar reminder. The good news? We’ve been around the block and know how these timelines usually play out, so we’ll help set realistic expectations based on real-world experience.

We don’t just place a backorder and cross our fingers 🤞—we **actively keep tabs on it**. We start by ordering the part from the distributor or manufacturer who *claims* they’ll get it first, but we don’t take anyone’s word at face value. Behind the scenes, we regularly re-check availability and play a little game of “who’s got it now?” If the part pops up at another location sooner, we grab it immediately on your behalf and get your order moving. The goal is simple: **get your part to you as fast as possible**, no waiting longer than necessary.

Waiting isn’t for everyone—we get it 😄. If your backorder starts testing your patience, you can cancel it at any time with no penalty. Just give us a quick phone call to cancel or switch to a different part (please don’t email or leave voicemails—phones work fastest here).

The only time canceling gets tricky is if the part has already come off backorder and is on its way to us or to you. At that point, the finish line is basically in sight—so there’s really no reason to bail!

If you do decide to cancel after the part is already in transit, it will be treated like a standard cancellation and a restocking fee will apply.